With all their proprietary formats and hardware, we wouldn’t have thought that the Sony Ericsson experience would be at the top of the list. But, we would be wrong. J.D. Power has just named Sony Ericsson Mobile Communications as the US and Canadian leader in overall customer satisfaction in terms of handsets. The J.D. Power survey ranking is based on mobile phone features, battery life, physical design, operation and durability among U.S. consumers. It looks like Sony Ericsson’s commitment to the North American market has paid off.
In contrast, the company’s wireless retail experience was ranked “low and eroding” just last month. And, it turns out that Motorola and Samsung ranked above industry-average, while Nokia and LG ranked slightly lower than the average.
Kudos to Sony Ericsson for their “satisfying” handsets. We find it quite odd that LG and Nokia scored lower than average, but hey, it is what it is.

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